Shipping policy
Thank you for shopping with us! We are committed to processing and shipping your order as quickly as possible. Please review our shipping policy below.
Order Processing
All orders require 3–7 business days for processing and production before they are shipped.
Business days are Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery time after shipment:
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3–7 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery may be delayed due to factors beyond our control, including:
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Severe weather conditions
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Public holidays
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Customs processing (if applicable)
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Carrier delays
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Natural disasters or other unforeseen events
While we work closely with our shipping partners to ensure timely delivery, we cannot guarantee exact delivery dates.
Order Cancellations
You may cancel your order within 24 hours of placing it at no charge.
If you wish to cancel your order, please contact us as soon as possible with the subject line:
"CANCEL"
Once your order has entered processing or has been shipped, it can no longer be cancelled.
Incorrect Shipping Address
If you entered an incorrect shipping address, please contact us within 24 hours of placing your order.
Simply reply to your order confirmation email or contact our support team with the correct address.
Once an order has been shipped, we are unable to modify the shipping address.
Damaged Items
We carefully inspect and securely package every order before shipment.
If your item arrives damaged, please contact us within 14 days of delivery and include the following:
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Your order number
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A clear photo of the damaged item
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A photo of the shipping packaging (if possible)
After reviewing your request, we will gladly arrange a replacement or another appropriate resolution.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us.
We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Need Assistance?
If you have any questions regarding your order or our shipping policy, please don't hesitate to contact our customer support team.
We aim to respond to all inquiries within 24 business hours.